Highland is recognized as one of the best, most reliable moving companies, and an industry leader. When you choose Highland you are choosing the best moving company.
Service Philosophy: “Moving with Pride” sums up our corporate culture. An attitude of “pride of workmanship” is instilled in our employees and this is reflected in our outstanding service record to individual customers and corporate clients.
Reliability/Stability: The fact that we have remained under the same family ownership since 1938 speaks for itself. Locally owned companies consistently outperform branch operations in the moving industry. Don Kachur and his staff are part of the community and we take pride in maintaining the reputation that we have developed over the last 75 years.
Customer Service/Move Management Software: ReloVision is an all encompassing customer service software program which ensures prompt and efficient moving services for our clients. ReloVision was developed by Highland staff and introduced the relocation industry to the concept of move management software. This system ensures consistent business processes are executed on every move and corporate relocation and allows us to manage a very large volume of worldwide business.
Satellite/Cellular Vehicle Tracking: Our vehicles are equipped with state of the art GPS tracking systems which can pin point vehicles and forecast accurate arrival times.
Customs Bonded Warehouse Facilities: Our 45,000 square foot Calgary warehouse and 50,000 square foot Edmonton warehouse are both bonded warehouses approved for international shipments. Both facilities maintain high security, are climate controlled, pest controlled, alarmed, palletized and equipped with sprinklers.
Versatility: Highland Moving operates a number of specialized divisions and subsidiary companies to handle the most complex moving related needs of our clients. Starline Overseas specializes in international relocations and a separate division handles office moving.
Quality Process – “Moving with Pride”
Highland has several service maxims that are an essential part of our corporate culture. One of these is our slogan “Moving with Pride”. Since our staff is unsupervised on job sites, we must focus on encouraging our staff to take personal pride in doing a difficult job well together with monitoring their performance on a daily basis and rewarding them for excellent results. Corporately, we match our employee expectations with a company commitment to this maxim by providing them with clean, safe vehicles, state of the art moving equipment, clear communications and professional office environments.
Highland has a comprehensive customer service and monitoring program:
- Incentives based on excellent service ratings
- Contests with rewards focusing on specific “problem areas”
- Annual awards recognizing drivers for their service levels
- Daily communication of customer service responses
- Technology enhancing service and communication
- Forecasting and computer assisted load planning
- Traditional Moving Service – one dedicated crew
- Ongoing training
- Customer satisfaction surveys