UVL Quality Awards – Service Fleet
March 15th, 2017 4:31 pm by Zach Williams
United Van Lines (Canada) Ltd. recently released their 2016 Quality Award Winners for their Service Fleet & Master Fleet Van Operators.
The 2016 criteria were based on the Move Again score as recognized by our Customer Satisfaction Survey, claims performance and hauling. Criteria was established as follows:
- Claims Cost per CWT of $1.92 or less
- Claims Frequency of 5.4:1 or greater
- 5 or more complete customer surveys
- Move Again Score of 80.0% or better
- 100,000 lbs. of hauling tonnage
For a van operator to be eligible for an award the minimum thresholds in all categories were required.
We are please to announce that Highland’s own Kirk Meacock won two categories for the Service Fleet; Overall Quality Result and Cost per CWT Score.
Kirk was given an award and has been invited to attend the 2017 MoverOne Group Convention in St Pete Beach, Florida in April.
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