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Questions To Ask Your Mover

May 24th, 2017 9:05 pm by

Hiring a moving company can be stressful and a lot of work. Along with checking resources like the BBB, here are some things you can ask the movers yourself to get a better idea of how they operate.

Do you provide a written contract for moves?

Always get your quote and final moving contract in writing. This will outline the services the mover provides and the amount you agree to pay for those services. Make sure you get the price broken down into individual line items so you know what you are paying for. For example, packing, fuel surcharges, storage etc. Highland provides written estimates and written contacts for all of its moves.

Are you insured? What is your process for settling claims?

All reputable moving companies will be insured. Ask to see a copy of their certificate of insurance. Also, ask them for the different types of insurance available for your move. For example, released liability or replacement value protection. Sometimes this is covered under your home insurance, so be sure to check that as well. To see the types of insurance Highland offers, click here.

How long have you been in business?

There are a lot of rogue moving companies that change the name of the company and the decals on their trucks once they get in trouble with consumer affairs or some bad media/online reviews. Ask the company how long they have been in business and operating for, and double check with any available resources such as the BBB. It takes a long time to build a good reputation in the moving industry. Highland Moving & Storage has been operating since 1938.

Are you a member of a van line? What associations are you apart of? Accreditations?

Most if not all reputable moving companies are members of a van line. They will also belong to associations such as the CAM (Canadian Association of Movers) or the BBB. Highland is a member of United Van Lines and CAM. We also have an A+ Rating with the BBB in Calgary and Edmonton.

Do you subcontract moves to other companies?

Many rogue moving companies will take your move and sub contract it to other shady moving companies. Ask the moving company if they sub contract out jobs. You can also ask them where they hire their movers from and what the hiring/training process is. Highland screens and trains all employees. We also perform background checks on our crews through Backcheck.